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Case Study: Breakfast at the Paramount Question : Analyze...
Case Study: Breakfast at the Paramount
Question: Analyze Paramount's operating process and customer experience for a dine-in
guest on a weekend.
Case summary:
1. The Paramount is a diner restaurant which consists of 44 seats dining capacity for the
customers who arrived in the restaurant whether for breakfast or dinner. The Paramount
was owned by Michael Conlon since 1997 in the neighborhood of Boston, Massachusetts.
The restaurant was known for its fine dining of breakfast which is popular in Massachusetts
and its neighborhood Boston. Furthermore, the popularity and the fine taste of its serving
compels the visitors of the restaurants or its customers to visit repeatedly often to enjoy the
breakfast at the Paramount. Hence, the wide popularity of the Paramount restaurant led the
customers to wait in long lines for their turn to order and pick up their food from the counter
so that they can have their scrumptious breakfast served by Paramount restaurant. There is
also a policy of the restaurant that customers are not allowed to occupy the table before
ordering and paying cash. This is to make sure that the customers who just received their
order after payment have tables available for them to be seated and to enjoy their breakfast.
Due to the wider acceptance of the business, Michael Conlon was thinking to add the
carryout activities along with serving the dining customers to generate and increase the
revenue stream of the company. Hence, various options are considered by Michal Conlon in
order to decide whether he should perform carrying out orders or serve only dining
customers.