Moi University BUSINESS 7936 Conflict Management 3 . - Conflict Management The purpose of this lesson in to introduce the member to issues surrounding conflict management. It

The purpose of this lesson in to introduce the member to issues surrounding
conflict management. It will show how CAP leaders can utilize selected
techniques for conflict resolution in a CAP setting. Desired Learning Outcomes:
1. Describe the concepts of conflict and conflict management.
2. Explain typical approaches to dealing with conflict.
3. Apply conflict resolution techniques in constructive ways.
Scheduled Lesson Time: 30 minutes
Introduction:
"Conflict Management" is defined by the American Management
Association "as recognizing the potential value of conflict for driving change
and innovation. This means knowing when to confront, and when to avoid a
conflict and understanding the issues around which conflict revolve". It means
looking for those win/win solutions and seeking agreement on a solution while
eliciting commitment to making it work effectively in points).
A) Describe the concepts of conflict and conflict
management.
WHAT IS CONFLICT? Webster's New World Dictionary defines Conflict as
follows:
1. A fight or struggle, especially a protracted one; war
2. A sharp disagreement or opposition, as of interests or ideas; clash
3. An emotional disturbance resulting from a clash of opposing impulses or
from an inability to reconcile impulses with realistic or moral considerations
4. [Rare] a collision of moving bodies