Supervise
Work-Based
Learning
Food and
Beverage
Level II
Date Developed:
2019
Date Revised:
Document No.
Issued by:
RCI
Page 1 of 31
Developed by:
JAYMAR D. ARAGO
Revision
FORM 1.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary data or information
...[Show More]
Supervise
Work-Based
Learning
Food and
Beverage
Level II |
Date Developed:
2019
Date Revised: |
Document No. |
Issued by:
RCI |
Page 1 of 31 |
Developed by:
JAYMAR D. ARAGO |
| Revision |
FORM 1.1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary data or information which is essential
in planning training sessions. Please check the appropriate box of your answer to the questions
below.
| CORE COMPETENCIES |
| CAN I…? |
YES |
NO |
| 1. Prepare the dining room/restaurant area for service |
Answer the telephone call politely and according to standard. Use modulated yet motivated
voice? |
| Obtain customer’s detail accurately? |
| Identify date and time of reservation and check the availability? |
| Cordially ask details of reservations: no. of PAX, occasion, etc.? |
| Suggest appropriate venue? |
| Process bill settlement completely and in orderly manner? |
| Offer end of service assistance by asking customer’s special request? |
| Restaurant policy is well explained. Validate the details of the reservation accordingly? |
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