Ryerson
CMN 279
MIDTERM EXAM
STUDY GUI
CMN279 – Class 1 Notes
 What is communication?
o Getting a point across to somebody
o Starting a conversation
 Relation
 Response
 Feedback
o Shared
 Something we do with others
o Multimodal
 Takes many forms or modes
o Contextual
 Forms and modes may be similar or different in varying contexts
 School
 Home
 Church
 Work
 Volunteering
o Approximate
 May be more or less effective
 What is professional communication?
o Communicating with others that we work with
 Workplace-oriented
o Other realms
 Ex: If we are not necessarily employed by a place, there is still a sense of
professionalism that we must display in our writing and oral communication
o There are standards
o An evolving definition
 Changes with new media, new practices, different people
 There is no "one size fits all"
o Communicating effectively within organizations
o Accomplished using a variety of methods and modes
o Knowing how to use those methods and modes effectively
 Appropriate tone
 Standard forms and formatting
o An ethical practice
 Not manipulative or reactive
 Anticipates changes, problems
 Listens, observes, empathizes
 Conscious of privacy, differing values and beliefs
 The "New" Economy
o Characteristics of the "new economy"
 Shift to a "knowledge economy" (from manufacturing)
 "Risk society" thinking: risks are everywhere and must be managed appropriately
 Environmental
 Data (identity, privacy)
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