University of Florida

• BUSINESS 3023

• Volume 5 Analyzing, Reviewing, and Reporting Performance Data Prepared by the Training Resources and Data Exchange Performance-Based Management Special Interest Group for the Office of Strategic Planning and Program Evaluation Chief Financial Officer Office of Planning, Budget and Outreach Assistant Secretary for Energy Efficiency and Renewable Energy Office of Environment, Security, Safety, and Health Assistant Secretary for Fossil Energy Office of Laboratory Policy Director, Office of Science Office of Performance Management Pacific Northwest National Laboratory Strategic Petroleum Reserves Project Management Office Strategic Petroleum Reserves Operations Laboratory Administration Office University of California September 2001 Written by Gretchen Jordan Sandia National Laboratories Steven Prevette Fluor-Daniel Hanford Company Steve Woodward U.S. Department of Energy Volume 5 Analyzing, Reviewing, and Reporting Performance Data The Performance-Based Management Handbook Table of Contents - 1 Preface Volume 5 Overview Section I: Introduction to Data Analysis Section II: Training Your Organization in Analysis Skills Section III: Generating Useful Information - Step 1: Question Review Preface ............................................................................. i - vi Overview .............................................................................. 1 ‘ Purpose of Data Analysis and Review .................................................. 3 ‘ What’s Included in the Analysis Process? ............................................... 3 ‘ Scope and Timing of Data Analysis .................................................... 3 ‘ Analysis: a Component of the Malcolm Baldrige National Quality Award ........................ 4 # Measurement of Organizational Performance ......................................... 5 # Analysis of Organizational Performance .............................................. 5 ‘ Guiding Principles for Analysis: Five Perspectives ......................................... 7 # The NPR Benchmarking Study ..................................................... 7 # Inspector General’s Office of Evaluation at HHS ....................................... 7 # Understanding Variation: The Key to Managing Chaos .................................. 8 # The Joint Commission on Accreditation of Healthcare Organiza