IE 530/STAT513 RUBRIC FOR HOMEWORK ASSIGNMENT 11. Write a short essay (1 page or less) about the strategy of Total QualityManagement, its history, strengths and weaknesses.History: Should mention Definition: It is a strategy for implementing and managing quality improvementactivities on an organization-wide basis Began in early 1980s by Deming and Duran Now includes several other ideas su
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IE 530/STAT513 RUBRIC FOR HOMEWORK ASSIGNMENT 1
1. Write a short essay (1 page or less) about the strategy of Total Quality
Management, its history, strengths and weaknesses.
History: Should mention
Definition: It is a strategy for implementing and managing quality improvement
activities on an organization-wide basis
Began in early 1980s by Deming and Duran
Now includes several other ideas such as customer focus, supplier quality
management and so on
Strengths: Includes:
Requires continuous learning and improvement …therefore can make
employees more productive and innovative
Helps reduce cost of quality and productivity
Adaptable to changing business environments
Elimination of defects and waste
Reduced costs and better cost management
Improved customer focus and satisfaction
Weaknesses:
Demands a Change in Culture - Employee Resistance may result
Demands Planning, Time and Resources
Takes Years to Show Results - Not a Quick-Fix Solution
2. Write a short essay (1 page or less) about the ISO 9000 series of standards.
Definition:
ISO 9000 is a series of standards, developed and published by the International
Organization for Standardization (ISO), that define, establish, and maintain an
effective quality assurance system for manufacturing and service industries.
The ISO 9000 standard is the most widely known and has perhaps had the most
impact of the 13,000 standards published by the ISO. It serves many different
industries and organizations as a guide to quality products, service, and
management.
Other things to mention
Different ISO 9000 Standards (ISO 9000, ISO 9001, and ISO 9004. In its latest
edition, ISO 9000 is ISO 9000:2005, and provides the fundamentals and
establishes the vocabulary used in the remainder of the ISO 9000 series.)
The ISO requirements: Management commitment to quality, customer focus…
etc
How to be certified
World wide presence
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