A rich family, with citizenship in a developing country prone to "coups de'etat" (where
militant forces overthrow the government), tries desperately to obtain US residency,
even though their wealth will be meaningless in the States. Which need, according to
Maslow's hierarchy, are they most likely trying to fulfill by leaving the country?
Physiological needs
Affiliation needs
Security needs
Esteem needs.
Self-actualization needs
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Question 21 pts
Which of the following integrates diverse organizational activities by looking at various
organizational stakeholders and what they want from the organization?
Effectiveness
Organizational culture
Efficiency
Stakeholder approach
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Question 31 pts
Which of the following statements regarding group cohesion is correct?
group cohesion affects group effectiveness but NOT group efficiency.
Group cohesion and efficiency are potentially interdependent, particularly for groups having high taskrelated goals.
High cohesion will always be associated with high effectiveness
All of teh above.
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Question 41 pts
Which of the following is true about Porter s competitive strategies:
Differentiation strategies address whether the market scope is broad or narrow.
Differentiation can be broken down into low cost or broad scope categories.
An airline using the differentiation strategy would be likely to offer travelers refreshments at a
reasonable price, rather than serve bounteous meals
The statement by coffee café Starbuck's international president "We re not in the business of filling
bellies, we re in the business of filling souls" is indicative of a differentiation strategy
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Question 51 pts
The most common occurrence in setting goals and selecting a strategy is that:
The environment is ignored to select the ideal mission.
Goals are set so high that they can rarely be attained.
New goals and strategies are selected on the basis of environmental needs and the organization is
redesigned accordingly
Environment and current structure and goals are considered simultaneously.
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Question 61 pts
The leader of one religious denomination emphasizes converts to the denomination, whereas the
previous leader felt converts should play a backseat role while they "paid their dues." This
illustrates _________ influence on the selection of effectiveness criteria.
goal measurability
top management
environmental conditions
that almost anything can have
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Question 71 pts
Interpersonal skills refer to an individual's abillity to
apply specific methods, procedures and techniques to a problem.
send and receive information, thoughts, feelings, and attitudes
understand the effect of competitors on an organization and the inter-relationship of departments
lead, motivate, manage conflict, and work with others.
none of the above
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Question 81 pts
Which of the following has discretion and responsibility, allowing the person to use his
or her discretion and ability to achieve an outcome or meet a goal?
Stakeholder
Norm
Task
Role
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Question 91 pts
Which of the following statements about effective managerial behavior in the work
setting id NOT correct?
Managers do not try to change employees' personalities or basic beliefs
It is easy for a manager to know what influences an employee's behavior
Managers usually have to focus on employee behavior that they can observe.
A manager identifies observable employee behaviors and the environmental conditions that effect
these behaviors.
A manager attempts to control external events in order to influence employee behavior
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Question 101 pts
Two independent healthcare organizations interested in discussing a joint venture to
initiate a cancer treatment program would be wise to initially consult with their legal
counsel to determine if their:
financial gains or losses can be shared unequally.
liability is equal even though disproportionately owned
discussions might violate antitrust statutes.
current facilities can accommodate the program.
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Question 111 pts
Which one of the following characteristics differentiates a multihospital system from a
network or alliance?
the geographic distribution of its members
the corporate structure
vertical integration
horizontal integration
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Question 121 pts
Which of the following is the clear trend regarding a hospital’s liability for the actions of
members of its medical staff?
The hospital may be held liable for a physician’s negligence even though the physician is an
"independent contractor."
Hospitals are not liable for such actions because they are simply physical sites where patients receive
treatment from privately retained physicians.
Courts are becoming more reluctant to impose liability on hospitals for the negligence of physicians
who use their facilities.
The hospital is liable only if the physician is an employee.
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Question 131 pts
Which of the following statements best summarizes the prevailing legal standard used
to judge the actions of members of a nonprofit healthcare organization’s governing
board?
They must act in good faith, with reasonable care, and with the best interests of the corporation in
mind.
They must exercise the same high level of fiduciary duty as is applied to the trustees of a trust.
They must avoid gross negligence and willful misconduct.
They are immune from personal liability.
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Question 141 pts
Martha has been an inpatient at the Hapless Hospital (in Houston) since March 28,
2010. On May 3rd, Hapless transferred Martha to the Saint Helpless Hospice. Martha’s
daughters did not agree with this transfer. Do the daughters have an EMTALA claim
against Witt?
The daughters may have a claim, if Martha’s condition was not stabilized at the
time of transfer.
The daughters may have a claim, if Hapless is a Medicare-participating hospital.
Both A and B
The daughters do not have an EMTALA claim.
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Question 151 pts
Which of the following would be a legitimate "bona fide occupational occupation"
(BFOQ)?
Customer preference
Excluding women of childbearing years from jobs that may pose poenial harm to an unborn fetus
Worker safety concerns
Management preferences
All of the Above
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Question 161 pts
You have been assigned to develop a training program for newly hired first-line unit
managers which covers such topics as company policies and procedures, handling
customer complaints, and motivating sales personnel. Which of the following is not
recommended?