Universiti Teknologi Mara

IMR 659

ACKNOWLEDGEMENT In performing this assignment, Me and my group had to take the help and guideline of somerespected persons, who deserve our greatest gratitude. The completion of this assignment gives usmuchpleasure. Our would like to show our gratitude to Sir Faizal for giving us a good guidelinefor thisassignment throughout numerous consultations. Our group would also like to expand our deepestgratitude to all those who have directly and indirectly guided us in writing this report. Many people, especially our classmates, have made valuable comment suggestions onthis reportwhich gave our an inspiration to improve the writing. My group would like to thank all the peoplefortheir help directly and indirectly to complete this assignment. 1.0 COMPANY NAME Our company had given a special name to our services which is Malaysia Express (MEE). Bythisour services will be known better so that people can easily recognize it. 1.2 Company logo Address : No.3A, Jalan Akitek UI/22,Seksyen UI, HICOM Glenmarie Industrial Park, ShahAlam40150 Selangor Darul Ehsan Telephone no : 603-5033 3800 Email : customerservice@malaysiaexpress 1.3 Nature of business In today society transportation or “Logistic Management” as it popularly called to solve complextransportation issues by providing consultation along with pick-up and delivery services to ensureyourgoods reach its intended destination on schedule and in good condition. So we can say that our naturebusiness is to provide services such as transport, logistics and shipping via domestic ina deliverymedium. 1.4 Objectives  Improve our better service to customer  Providing customer satisfaction and behaving responsibility  Deliver value through a quality services 1.5 Vision Our vision is to provide logistics need and become customer preferred choice in Asia Pacificby2020. We will strive to provide better services to our customer through continuous improvement. Wewill enhance our revenue and provide exemplary workplace for our employee. With quality services, ourorganization will be looked upon by our customers, employees, stakeholders and the community. 1.6 Mission Our mission is to support business through the 21 st century by providing express andlogisticssolutions that meet and exceed expectations through the organization pool of talent. Quality servicescanbe realized through cultivating an effective and efficient supply chain involving our supplierstocustomers. Malaysia Express has the intention to expand its presence further throughout Asia Pacificbydeveloping better services and other growth opportunities that may be obtainable withequalconsideration to practice and abide by being corporate socially responsible and ethical.